A Vermont pharmacy chain implemented an AI tool for prescription refill services, but it has led to delays, incorrect information, and privacy concerns, with customers citing difficulties in navigating the system and receiving accurate medication information. The AI tool, Burt, has also raised concerns about the lack of transparency and customer consent, with customers feeling misled about the tool's capabilities and limitations. The incident highlights the need for more effective regulation and oversight of AI technology in healthcare settings. AI summary
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